All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies like Visa, Mastercard, American Express, MADA and ApplePay.

Delivery times vary depending on your location and selected shipping method:

Saudi Arabia (KSA)

• Premium Delivery (Riyadh only): Same or next-day delivery within Riyadh city limits
  
• Standard Delivery: 2–4 business days
  

Gulf Cooperation Council (GCC)
Includes UAE, Qatar, Bahrain, Oman, and Kuwait

• International Express (DHL): 3–5 business days
  

All Other MENA Countries

• International Shipping: 3–7 business days

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

We currently ship within the Kingdom of Saudi Arabia (KSA), the GCC, and the wider MENA region. Shipping options and costs are available at checkout.

For international orders outside these regions, please visit aoco.com.au.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

You can request a return within 14 days of receiving your item. Requests made outside this 14-day period will not be eligible for a return or refund.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

We do, yes. Interior designers, architects, hotels, B&Bs, beauty spas and more are all eligible. To make a trade enquiry, please contact our Customer Service Team at orders@loosethelabel.com

Absolutely. The gift of luxury is a thoughtful one indeed.

Visit our gift card product page to buy one online. Gift cards range from $50 up to $1000.